Policies
To ensure a great experience for each of my clients I ask that the following be observed:
Arrival
Please arrive 10 minutes prior to your scheduled appointment to allow time for you to check-in, update paperwork. You may also be asked to update your information on a regular basis. Please wait in your car and text me when you arrive to keep health and safety our top priority. Please text 509.850.5853.
Why do I collect health information?
Health information is collected in order to promote a safe and healthy environment for my clients, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated annually or at your convenience. No service is performed without a detailed consultation.
Health Conditions
Please advise Selena Styren LLC of any special health conditions on scheduling your appointment as this may affect your selected treatment(s). Should you experience high/low blood pressure, heart conditions, pregnancy, hypertension, cancer, allergies, skin rash, or any health conditions, I advise you to consult your doctor before your treatment and present me with a doctor’s note of approval. I have the right to refuse service due to non-compliance with homecare, contraindicated skin, and health conditions.
Illnesses, Cold Sores, Sunburns, etc
Selena Styren LLC recognizes that both estheticians and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses your treatments will be rescheduled:
Diarrhea, Vomiting, Fever, Chicken Pox, Shingles, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Cold Sores, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Hand, Foot and Mouth Disease, Scabies, Sore Throat, Thrush, Whooping cough and the common cold or COVID-19
Late Arrival
Late arrival may result in a shortened treatment time to ensure that the next guest is not delayed. Please appreciate that I cannot adjust pricing for reduced service time due to late arrival. After 15 minutes your appointment will be canceled, rescheduled with applicable charges.
Cell Phones
Please turn your cell phones off or set on silent during your time at the salon in consideration of others and enjoy your "me time".
Cancellation Policy
Your appointments are very important to Selena Styren LLC and are reserved especially for you. Should you need to cancel or reschedule your appointment, I respectfully request at least 24-hour notice. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services.
My Online Booking System sends out 2 reminders 48 and 24 hours in advance. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee. Since the services are reserved for you personally, a Cancellation fee will apply. In the event that I do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you via Square:
Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hours prior to appointment time will result in a full charge of the service booked.
Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
This Cancellation Policy allows me the time to inform my standby clients of any availability, as well as keeping my schedule filled, in order to better serve everyone.
Sanitization and Sterilization
Sanitization is a priority at Selena Styren LLC. I use hospital-grade sterilants and virucides to thoroughly disinfect and clean all of my tools and equipment. If an item cannot be thoroughly sterilized it is thrown away after use.
Teens
Clients between 12 to 18 years old must present written permission from their parents or guardian prior to their first waxing or skin clinic service. Clients under 15 years old must have a parent or guardian present at all times.
Method of Payment
I accept Cash, Debit, Visa, and Mastercard.
Prices and Services
Prices are subject to applicable taxes. Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. Treatment times are approximate. Gratuities are not included in the service price and are not mandatory either, but kindly appreciated.
All gift cards and pre-paid services are non-refundable but are transferable. Sale items, make-up, products, etc are final sale.
Refund Policy - Products
At Selena Styren LLC, all my products are sold as brand new and for personal use only. I cannot give refunds on any products sold due to personal hygiene and health and safety reasons. If there is a fault with the product I can send back to the manufacturer for review.
Refund Policy - Services
At Selena Styren LLC, all my treatments are carried out by myself a Licensed Esthetician. If you have had a treatment that you are unsatisfied with please contact me immediately. I cannot give refunds on any treatments but I will look into your concerns immediately.
Valuables
You may be asked to remove jewelry for some treatments. However, Selena Styren LLC does not assume liability for lost personal items.
Parking
Complimentary parking is available to my Clients. This parking lot is monitored.
Gratuities
Gratuities are entirely at your discretion and are not included in the price of my services, packages, or gift cards but often range from 15% to 20% in the Spa Industry. If you buy a Package of Services (Facials or Peels) a tip is appreciated after each Service Session for the time serviced.
Gift Certificates & Online Vouchers
Gift Certificates and Online Vouchers are non-refundable and are not redeemable for cash. All gift certificates and online vouchers must be mentioned prior to making your appointment. Additionally, gift certificates and online vouchers must be presented at your appointment. Multiple gift certificates and online vouchers may not be combined towards a single service or product purchase. Gift Certificates and Online Vouchers can only be used on full-priced services. Dollar amount gift certificates and online vouchers do not include taxes and gratuity.
Disclaimer / Waiver
Please read this disclaimer carefully before using this website or agreeing to use the services at Selena Styren LLC. All opinions and claims on this website are my own based on my own research and knowledge.
Any opinions and claims made should not be construed as medical advice. No information provided by me should be construed as a claim or representation that my services are intended for any use in the diagnosis, cure, mitigation, treatment, or prevention of any conditions of a medical nature.
I do not accept any responsibility for the accuracy of any information or the consequence arising from using my website or services and before any use of my services is undertaken you should ensure that you have taken qualified medical advice.
If you think you are suffering from a medical condition see your doctor. Do not self diagnose. It is important that you do this before any treatments are undertaken.
At no time before or during the provision of any treatments by Selena Styren LLC will I make any medical diagnosis upon you. I will not be held responsible for any injury, loss, and or damage to any person or property as a result of any treatment, negligence, or otherwise. No claims or endorsements are made for any treatments that are available by Selena Styren.
You are fully responsible for your own health throughout any treatment and/or stay with me and therefore it is your responsibility to ensure that you are medically fit to undergo any treatment. You are hereby advised to seek advice from your doctor before undergoing any treatment with Selena Styren LLC.
Selena Styren LLC may reserve the right to refuse service to anyone for inappropriate behavior, asking to work outside of my scope of practice, illness listed as contraindications for services, or as deemed necessary. The client also has the right to stop the treatments at any time. Selena Styren LLC assume no responsibility for any disclosed or undisclosed illness or personal injury.
By CALLING or scheduling your appointment ONLINE, you are indicating that you understand and accept these terms and conditions stated in the Selena Styren LLC Policies.
Thank you for your understanding!
Selena Styren